Refund policy

NO RETURNS due to the nature of custom food products we have a NO RETURNS policy on custom manufactured items unless demonstrated to be defective. All orders are considered ‘custom’ orders due to the fact they are manufactured specifically per the buyer’s (your) choices upon time of placing the order. We are not required to provide a refund if you have changed your mind about a particular purchase for any reason. We will not refund for "buyer's remorse". We will not refund for products based on the buyer's SUBJECTIVE reasoning and/or experiences of personal preference (IE: “The cocktail mixer I ordered is too sweet for me, I want a refund”). If the product received was faulty or damaged, we will properly meet obligations as detailed in below SELLERS LIABILITY CONDITIONS for remedy.  In the circumstances where the BUYER engages the SELLER for labor services of "co-packing" (i.e. contract manufacturing / blending of ingredients per customer provided formulations/ingredients, etc) the seller will not be held responsible for product stability, nutritional thresholds, longevity, or potential fast onset corrosion of packaging due to buyer provided formulation/ingredient incompatibility. It is the buyers responsibility to seek testing by a third party or assume the risk.

NO CANCELLATIONS  may be made once your order has been placed. Due to ingredient allocation and customization you may not cancel orders once they have been placed on this website. Once an order is placed, your purchase is processed and begins to be prepared for shipment. Therefore, due to the nature in which we process, design, and produce your order along with the need to purchase raw materials, print labels, blend and batch liquid ingredients we do not accept cancellation of any orders. PLEASE check your order over carefully to ensure that you have ordered your items just as you want them. However, we reserve the right to cancel any order for any reason, including after it has been placed on this website. If we cancel an order that you have already paid for, we will refund your payment to the original payment method.

SELLERS LIABILITY CONDITIONS and Buyer’s exclusive remedy for purchases for custom food goods, sample runs, or co-packing services will be replacement of any non-conforming goods, except when a production run comes up short, where our Unexpected Shortage & Partial Fulfillment Refund Policy applies instead, and except when Seller can demonstrate that the courier lost a shipment or damaged Goods in transit, where the remedy under DAMAGES & ISSUES below applies instead. IN NO EVENT WILL SELLER BE LIABLE FOR, AND BUYER HEREBY WAIVES ANY RIGHT TO, ANY LOST PROFITS, LOSS OF USE, OR FOR ANY INDIRECT SPECIAL INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  

DAMAGES & ISSUES
Buyer shall confirm the accuracy of all shipments, as to the identity, quantity and quality of the Goods upon receipt.  Buyer waives all claims of non-conformity with respect to the Goods or their shipment or delivery unless made in writing by Buyer to Seller, specifically stating the details of such non-conformity, within ten (10) calendar days of Buyer’s receipt of the Goods (confirmed by tracking details from courier Bill of Lading).  If a shipment never arrives, the ten (10) calendar days count from the expected delivery date shown by the courier’s tracking.  A short production run needs no notice from Buyer: Seller knows when a run comes up short, and our Unexpected Shortage & Partial Fulfillment Refund Policy applies.  If Seller can demonstrate that the courier lost a shipment or damaged Goods in transit, Seller will contact Buyer for Buyer’s preferred remedy: a refund of the purchase price of the Goods, not including shipping costs (for example, if Buyer’s event has already passed and Buyer no longer needs the Goods), or, where Seller is still able to and Buyer still wants the Goods, a remake of the Goods.  Seller’s liability shall in no event be greater in amount than the purchase price of the Goods (excluding transportation costs and fees) in respect to which damages are claimed.